Effective Date: August 28, 2025
Rooted Here Technologies, LLC (“Rooted Here,” “we,” “our,” or “us”) is a public benefit company dedicated to providing reliable, community-focused Internet service. Protecting the privacy of our members and customers is central to that mission.
1. Information We Collect
- Account Information: Name, address, phone number, email, and billing details when you sign up for service.
- Service Usage Information: Technical details such as IP addresses, device identifiers, connection logs, bandwidth use, and performance data needed to maintain and troubleshoot the network.
- Communications: Records of customer support inquiries, emails, or calls with us.
- Optional Information: If you choose to participate in surveys, community programs, or educational workshops, we may collect related information.
We do not collect the content of your Internet activity (such as the websites you visit, emails you send, or files you download), except as required for standard network operations or when legally obligated.
2. How We Use Information
- Provide, maintain, and improve Internet and related services.
- Diagnose issues, ensure network security, and prevent fraud or abuse.
- Communicate with you about your account, service, or community updates.
- Comply with legal, regulatory, and public safety obligations.
We do not sell your personal information to third parties.
3. Sharing of Information
- With Service Providers: Vendors who help us with billing, customer support, or technical operations.
- For Legal Reasons: When required by law, regulation, or valid legal process.
- With Your Consent: If you ask us to share information (for example, participating in certain community programs).
4. Data Retention
We retain personal information only as long as necessary to provide services, meet legal obligations, or resolve disputes. Network logs are kept for operational and security purposes for a limited time and then securely deleted.
5. Your Choices and Rights
- Access and request a copy of your information.
- Correct or update inaccurate information.
- Request deletion of your information (subject to service and legal requirements).
- Opt out of certain uses of your data.
To exercise these rights, contact us at hello@rootedhere.tech.
6. Security
We use industry-standard safeguards to protect your information from unauthorized access, use, or disclosure. While no system is 100% secure, we are committed to continually improving our security practices.
7. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect their personal information.
8. Changes to this Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through our website or by email.
9. Contact Us
Rooted Here Technologies, LLC
Email: hello@rootedhere.tech
Phone: 541-581-HERE
Address: 1711 Willamette St STE 301-182, Eugene, OR 97401
Effective Date: August 28, 2025
Welcome to Rooted Here Technologies, LLC (“Rooted Here Technologies,” “we,” “our,” or “us”). By using our Internet services, you agree to the following Terms of Service. These terms are written in plain language to help you understand your rights and responsibilities.
1. Service Description
We provide Internet access and related services to residential and business customers in our service area. Service availability, performance, and speed may vary depending on location, equipment, and network conditions. We strive to provide reliable service, but we cannot guarantee uninterrupted access due to maintenance, upgrades, or circumstances outside our control such as weather, utility outages, or third-party issues.
2. Account Responsibilities
- You are responsible for providing accurate contact and billing information.
- You must ensure that your account credentials remain secure.
- You are responsible for all use of the service through your account.
3. Acceptable Use
You agree not to use the service for unlawful purposes or in ways that could harm the network or other users. Prohibited activities include, but are not limited to:
- Sending spam or malicious traffic.
- Attempting to gain unauthorized access to systems or accounts.
- Distributing malware or engaging in denial-of-service attacks.
- Using the service in violation of copyright or intellectual property laws.
Rooted Here Technologies reserves the right to take reasonable action, including suspending service, to protect the network and community if these rules are violated.
4. Equipment
Some services may require equipment such as radios, routers, or antennas that we provide or install. Unless otherwise specified, this equipment remains the property of Rooted Here Technologies and must be returned if service ends. You are responsible for safeguarding any Rooted Here Technologies equipment located on your premises. If you provide your own equipment, you are responsible for ensuring compatibility and proper operation.
5. Billing and Payment
- Payment is due on the schedule specified on your invoice.
- Late or missed payments may result in suspension or termination of service.
- Fees and charges will be clearly communicated in advance.
- We do not require long-term contracts. You may cancel service at any time with notice.
6. Privacy
We value your privacy. See our Privacy Policy for details about how we handle your information.
7. Service Changes and Termination
We may update or modify services from time to time to improve performance or reflect new technologies. If we make significant changes that materially affect your service, we will notify you in advance. You may cancel service at any time. We may suspend or terminate service if you fail to comply with these terms or if non-payment occurs.
8. Liability
We work hard to keep our service reliable, but Rooted Here Technologies is not liable for damages caused by service interruptions, slowdowns, or outages. Our liability for any claim related to your service is limited to the amount you paid for the service during the billing period when the issue occurred.
9. Relay Site Contact Restrictions
Relay sites are possible thanks to the generosity of local property owners who host our equipment. Out of respect for their privacy — and in appreciation of their support for the community — please direct all service and support questions only to Rooted Here Technologies. We ask that customers be considerate and refrain from contacting property owners directly. If issues arise, we will work with you directly to resolve them.
10. Community Commitment
As a public benefit company, Rooted Here Technologies is committed not just to providing Internet access, but to supporting digital literacy, STEM education, and equitable technology in our community. By being a customer, you are supporting that mission.